replaced repaire kit and all function ok

Replace bad console would need authorization for double labor for built in microwave

replaced control and cam; used 1 W10721967 (CAM) from stock

Checked and found that customer has a cosmetic issue from delivery when they purchased the washer Can't repair over 30 days

replaced faulty freezer fan motor and checked operations. ck ok; used 1 WP2315549 (MOTOREVAP) from stock

Installed new drain pump. Unit now operating properly.

Need to reschedule. Customer was not avaialble at certain time. Will inform CSR; saved tckt

checked unit and all temps. were back to normal now. reset alarm and adjusted temp. settings. customer will call back if problem persist.

"Ran diagnostics, ordering replacement fill valve assembly ; ordrng 1 W11684258 (Valve)"

Call added back to me to close

"Will need to proceed with service, will order the door and heater harness for unit. ; ordrng 1 LW11038911 (Fridge door) and 1 W11449066 (Heater harness)"

Found loose Gearcase. Tightened Gearcase Unit is now working as intended no issues at this time

Closing out per office

Check and adjust the door and removed Debris and Unit worked at Design and Heated

Closing for trip and diagnostics.

adjusted simmer flames on all burners and checked all operations. ck ok

Replaced locked valve and drawer and checked operation ok

Inspected the unit and found blower wheel bad and needs to be replaced. ; ordrng 1 WP697772 (Blower wheel) and 1 W11364931 (Drive motor)

adjusted simmer flames on all burners and checked all operations. ck ok

adjusted simmer flames on all burners and cecked operations. ck ok

revised quote

changed out term block unit is correct now; used 1 WPW10245259 (TERMINAL BLOCK) from stock

Found obstruction in drain system

"replaced cap & actuator - tested - unit is no longer jumping to done - operating as normal ; used 1 w11395618 (Cap), and 1 w11481722 (Actuator) from stock"

Found DW unit inlet valve wire connector loose

Closing out for trip and diagnosing

Will need handle and top rack Right mount.; ordrng 1 W10708004 (Handle) and 1 W11698979 (Right side mount)

Ordering parts.; ordrng 1 W10721967 (Splutch Kit) and 1 W11239857 (Belt)

Upon arrival i diagnosed unit. After inspection noise coming from debris stuck in pump. I removed drain pump and removed debris. Reinstall drain pump and tested. No more noise out of the norm. Unit is working as designed.

"replaced bad capacitor - tested, working as normal ; used 1 WPW10574736 (CAPACTR) from stock"

Bake or broil not starting. No gas coming out either; ordrng 1 W10457998 (Module) and 1 W10554066 (Valve)

Refrigerator leaking water at back fill tube. Found ice fill tube frozen causing water to leak through back. Cleared tube and tested. No more leaking

Found one of the leads from heater had came off so heater wouldnt make proper contact to turn heater on causing evap coil to freeze. Fixed and left working

Fixed pinched wire harness.

Fixed loose connection to socket.

Found customer having problems on sensor dry. Found unit working as designed. No problem in time dry. Adjusted dryness level to more dry

Found blockage in over hinge receiver.

"Upon arrival I found unit not draining properly, after vacuuming the hose it is now working as designed and draining."

Code S153EB Need control board ; ordrng 1 W11607637 (Board)

"Upon arrival I found unit not spinning, after taking down the dryer I found the belt loose after reattaching unit it is now spinning and working as designed."

Replaced faulty control. Unit is now working as intended no issues at this time

Found faulty tub part order ; ordrng 1 W11409866 (Tub)

"upon arrival diagnosed unit , icemaker is working perfectly fine she has full bucket of ice . temperature is completely fine. unit has a leak in the filter head & ice is hitting the fan on the evap ordering parts; ordrng 1 W11308017 (water filter) and 1 W10913947 (valve) and 1 12729123 (heater) and 1 12791417SP (thermistor)"

"unit needs heater, tstat, cutoff, and timer.; ordrng 1 279838 (element,heater) and 1 W10900067 (cutoff-tml) and 1 WP3387134 (thrmst-fix) and 1 WPW10185982 (timer)"

Ran diagnostic ordering control and console ; ordrng 1 W11613566 (Control) and 1 W11613568 (Console assembly)

"Ran diagnostic, contacted techline sr 21209406, advice to replace thermistor sending quote for approval to replace thermistor ; ordrng 1 W11724692 (Thermistor)"

Ran diagnostic replace ordering seal system ; ordrng 1 W10609393 (Condenser) and 1 W11109499 (Drier) and 1 W11580057 (Compressor) and 1 W11578004 (Evaporator)

"Ran diagnostic found bad fuse and replace, when open the door breaker trip. Ordering door switches and fuses ; ordrng 2 W11551558 (Assembly interlock switches)s and 4 W11707984 (Fuse thermal)s"

Ran diagnostic reset spray arms all functions checked okay

replaced control board - operating as normal

unit stuck in display/showroom mode replaced control & panel ui - unit's compressor turned on and fan in both compartment showing unit is operating as normal

Customer will call office to schedule upon deliveryReplaced miscolored FF door and badge reordering freezer door 2 man w/ JP; ordrng 1 LW11258441 (DOR-FIP)

Found bad control. ; ordrng 1 W11683480 (Control)

Cleared water from drip tray. Unit operating as normal.

Check unit all functions tested properly advised customer not to overload unit also put towels inside of washer and unit completed cycle no steps was skipped in cycle

Check unit found no power at outlet also to a look in breaker box found bad breaker advised customer to get with builder because breaker is not staying set SR#21209833

Unit is voided due to roaches 20890407

Installed new cooktop and infinite switch

Installed control board tested unit after working as designed

Upon arrival I diagnosed unit. Unit drain pump constantly running not resetting. I replaced part after replacement i tested unit passed. Unit is working as designed.

Different issue replaced drain pump.

Replaced dispenser and both dishracks.

Replaced ice maker harness and dual water valve. Upon replacing valve noticed roaches called to document. Case number is 210092295.

"Replaced water valve and then got F3,E1 (Pressure system fault) will need control board ; ordrng 1 W11400681 (Control board)"

I unclog drain assembly.

"Upon replacing the parts, the unit began to work properly as designed."

90 day part failureRe-ordering parts due to the same issue happening again. ; ordrng 1 W11261165 (CONTROL BOARD) and 1 W11616683 (CONSOLE)

"Adjusted the temperature, reconnection ice maker"

"Will need thermal fuse, thermal cut off, heater, thermostat. ; ordrng 1 279838 (Heater) and 1 279816 (Thermal cut off) and 1 WP3387134 (Thermostat fix) and 1 WP3977767 (Thermostat) and 1 WP3392519 (Thermal fuse)"

"replaced capacitor and actuator - tested- unit is no longer jumpin to done but starting its proper steps for selected cycle - working as normal ; ordrng 1 W11395618 (CAPACITOR), used 1 W11481722 (ACTUATOR) from stock"

Reset stuck ice maker and checked operation of unit ok

"Replaced leaking gear case, cam and agitator and checked operation ok"

Repaired loose plug to motor and checked operation ok

W10121049 part nla; ordrng 1 W10121049 (Control)

Replaced dispenser and valve and checked operation of unit ok; O-emld tckt

Replaced shorted control and checked operation of unit ok

Checked unit and replaced open element and thermistor. Unit checks ok. Assisted by Tech JPTalked to Aoctavia @ Trade Partners and issuedAUTH# jfqmi7nl2

Order parts reschedule with customerper service pointer w114985552wgt; ordrng 2 W11175143 (gasket)s

Checked unit and replaced shorted control and lid latch. Ran auto test cycle and unit checks ok.

Checked unit and replaced harness with open thermistor. Unit checks ok. Mr will hook drain up outside when he gets home. Unit left in off position per Mr request.

asited je unit checked out

je to note; snapped 1 QuickPics

Check unit and ice container is broken ; ordrng 1 W11196076 (Ice container) and 1 W10293212 (Mounting plate)

checked unit out fixed pinched wire unit is correct now

Order parts ; ordrng 1 W11578004 (EVAPORATOR) and 1 W11635510 (COMPRESSOR)

Found control and motor bad not working properly replaced same parts all good no issues

Upon arrival i diagnosed unit. After inspection unit harness had broken wire. After harness replacement i tested unit. Unit is now draining. Unit passed diagnostic cycle. Unit is working as designed.

Upon arrival i diagnosed unit. After inspection unit had no error codes i ran diagnostic cycle i couldn't recreate noise it complete functioning normal. I inspected belt and cam have wear tear signs. Customer showed me a video has high squeaking noise. I told customer will need those parts replaced they produce those noises and because of the signs (picture attached). Customer will contact office if approves repairs.; ordrng 1 W11239857 (Belt) and 1 W10721967 (Cam)

Upon arrival i diagnosed unit. After inspection unit not powering on. I replaced part drain pump. After replacement unit powered on. I left old part with customer (pictureattached). Unit is working as designed.

"Wednesday 8th 2025 Replaced suspension rods, clutch and sliderRecalibrated and tested, no more clodes and working properly. Customer called back saying machine is shaking bad again and sent video. Could not identify what type of clothes inside nor how much Rescheduled to come back Monday the 13thCalled customer to advised they would be 1st stop and to run a cycle before my arrival so that I can see how much much and what tyoe of load insideArrived at customer home and opened Lid took picture of content and noticed only few towels, sheets and sweat pantsPressed start and unit starrted to shake, stopped it and asked customer to remove clothing and ran another test to ensure the drum/basket working and spinning as designed. Took video of before and after, with n without clothesCalled tech line CASE# 21208843 and sent them all pictures and videos for review and documentationAdvised tech support that I had already replaced suspension rods and double checked the drum/basket for any loose spline and that everything was good nice and tight. Per tech, unit is working as designed and customer needs to be aware of properly loading the machine NOTE: provided customer the case # and advised on loading properly, Mr did not want to hear it and called me incompetant. And that he was gonna call telemundo..."

"Ran diagnostics, no codes found Unit fills,washes,drains and heats as designed Uploaded pictures for documentationTested faucet hot water temperature and after 3 full minutes only reached 108 degrees and per WP recommendations need minimun 120 degreesResident not using rinse aid and mostly plastics on top of racks Showed Property manager findings and advised to let resident know to follow WP recommendations on use n care manual Unit is working as designed"

Replaced control board and recalibrated

Replaced control board and recalibrated

Arrived at customer home to troubleshoot and noticed model n serial numbers stickers removedUploaded for documentationAsk Supervisor which direction to takePer supervisor customer will have to get with WP before any repairs done. Called customer back and advised they would need to get with WP

Replaced control board and recalibrated

Replaced light assembly kit unit tested properly advised customer

Replace parts unit tested properly advised customer

Replaced parts door now closing

replaced bad icemaker; used 1 W11700250 (ICEMAKER) from stock

need pnl; ordrng 1 w11709331