We serviced a
WHIRLPOOL WASHER
Model WRT511SZDM04
Near Houston, Texas 77084
jerrell
Job Details:
05/14/2024
Installed screw handle and icemaker all test normal.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS05
Near Houston, Texas 77027
jerrell
Job Details:
05/14/2024
"Applied gaskets ran test all operations normal.; ordrng 2 W11676538 (Gasket)s, used 4 W11676537 (Gasket) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Houston, Texas 77070
Sarom
Job Details:
05/14/2024
"Replaced cap, agitator and impeller"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Houston, Texas 77031
Jordan
Job Details:
05/14/2024
Installed new light module (W11043011) for unit not lighting properly. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Houston, Texas 77099
Jordan
Job Details:
05/14/2024
Ordering mullion replacement (W11176246) for unit with door sweating.; ordrng 1 W11176246 (Mullion)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS22
Near Richmond, Texas 77469
Russell
Job Details:
05/14/2024
"pulled unit completely out from wall. checked power supply connection. . replaced control panel, control, and MW control. unit tested ok. W1B7VX0NL2"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ17
Near Houston, Texas 77012
Derrick
Job Details:
05/14/2024
Order parts; ordrng 1 Lw11255360 (Door)
We serviced a
WHIRLPOOL OVEN COMBO
Model WFG535S0JZ1
Near Houston, Texas 77021
Derrick
Job Details:
05/14/2024
Check unit to find roach infestation. Customer was informed that she needs to have a professional exterminator come out and provide receipt to Whirlpool and she would pay out-of-pocket for repairs. Unit is OK and all documentation and service request is on.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Houston, Texas 77021
Derrick
Job Details:
05/14/2024
Replace defective damper door unit is OK
We serviced a
WHIRLPOOL REFRIGERATOR
Model krsf705hps05
Near Houston, Texas 77034
Derrick
Job Details:
05/14/2024
Check unit to find all operations working as design on arrival. Customer was informed that she has no issues with water pressure or housing. She was informed to get another water filter from Whirlpool not Amazon unit is OK and working as design.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS05
Near Houston, Texas 77064
Osiel
Job Details:
05/14/2024
Replace damper control - tested working as normal
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near New Caney, Texas 77357
leonard
Job Details:
05/14/2024
repaired loose neutral wire connection at terminal block and checked operations. ck ok
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Houston, Texas 77065
dadrick
Job Details:
05/14/2024
Checked unit heating properly customer needs to get duct cleaned unit failed airflow tested once again
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Humble, Texas 77396
leonard
Job Details:
05/14/2024
checked unit and found non responsive control panel. gave estimate for repair. customer is going to call customer service to ask for assistance. do not order parts yet.customer will call back if wants repaired; ordrng 1 W11603844 (control panel)
We serviced a
AMANA RANGE
Model AER6303MMS0
Near Houston, Texas 77088
Gary L
Job Details:
05/14/2024
Ordering parts ; ordrng 2 Wp8273993 (Element)s and 2 W11171119 (Element)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ11
Near Humble, Texas 77396
leonard
Job Details:
05/14/2024
replaced broken filter housing and grill and checked operations. ck ok
We serviced a
JENN-AIR RANGE
Model JGRP548WP02
Near Houston, Texas 77339
george
Job Details:
05/14/2024
"module,bake ignitor,2 gas valve been replaced"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDB09
Near Houston, Texas 77028
george
Job Details:
05/14/2024
"it was normal, customer turn tha feezer knob to max ,this turn botomm off temp. on refrigerator"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ3
Near Houston, Texas 77078
george
Job Details:
05/14/2024
it is normal ill will be a beep when this get to the desided tepm.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Houston, Texas 77073
george
Job Details:
05/14/2024
knob been replaced
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Spring, Texas 77373
george
Job Details:
05/14/2024
"part to be order, it need the pump; ordrng 1 w11637581 (control) and 1 w11613479 (pump-motor)"
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model WET4027HW2
Near Houston, Texas 77095
dadrick
Job Details:
05/14/2024
Replace parts unit tested properly
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Houston, Texas 77018
Damarcus
Job Details:
05/14/2024
Found bad fuse replace same part working ok
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW2
Near Humble, Texas 77346
leonard
Job Details:
05/14/2024
rebooted control board and ran test cycle. all test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Houston, Texas 77048
Alex
Job Details:
05/14/2024
"Removed water filter, advised customer of filter replacement process"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Houston, Texas 77051
Alex
Job Details:
05/14/2024
"Checked unit, performed function test, breaker trips after extended operation, issue related to electrical system, customer will pursue alternate repair path"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Pasadena, Texas 77505
Derrick
Job Details:
05/14/2024
Check unit to find customer has a defrost issue. Technician presented customer with estimate for repairs and she is undecided unit. It is OK.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Houston, Texas 77011
Derrick
Job Details:
05/14/2024
Order parts ; ordrng 1 W11399437 (Drain pump) and 1 W11643701 (Harness) and 1 W11513248 (Latch)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Houston, Texas 77028
george
Job Details:
05/14/2024
control b. been replaced.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ18
Near Cypress, Texas 77433
dadrick
Job Details:
05/14/2024
Upon replacing parts fan motor is not working correctly ; ordrng 1 Wp2315549 (Motor)
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Cypress, Texas 77433
george
Job Details:
05/14/2024
part to be order; ordrng 1 W10909685 (fuse-thrml) and 1 WP8577274 (thermistor) and 1 WP8557403 (thrmst-fix) and 1 wpl280148 (thermal cutoff) and 1 WP3387747 (element) and 1 w11565020 (control) and 1 w11551763 (door switch) and 1 w11378949ons (console)
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Houston, Texas 77075
Alex
Job Details:
05/14/2024
Order element and control board; ordrng 1 W11182108 (Bake element) and 1 W11583303 (Control board)
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Houston, Texas 77089
Alex
Job Details:
05/14/2024
Order transmission ; ordrng 1 W11449840 (Transmission) and 1 W10721967 (Cam) and 1 W11481722 (Actuator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Pearland, Texas 77581
Alex
Job Details:
05/14/2024
Order compressor and evaporator; ordrng 1 W11546692 (Evaporator) and 1 W11635510 (Compressor) and 1 Xxxx (Nitrogen)
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18NNXS0
Near Manvel, Texas 77578
Alex
Job Details:
05/14/2024
"Replaced shorted gridcutter, all functions normal"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Pearland, Texas 77581
Alex
Job Details:
05/14/2024
"Replaced shorted ice maker, all functions normal"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Arcola, Texas 77583
derrick
Job Details:
05/14/2024
Consumer has venting issues. Took pictures of lint screen showing buildup on back side. She is calling builder to fix
We serviced a
WHIRLPOOL MICROWAVE
Model KEBK101BSS00
Near Houston, Texas 77043
jerrell
Job Details:
05/14/2024
Need to order; ordrng 1 W11545804 (BAKE ELEMENT)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Cypress, Texas 77433
gary
Job Details:
05/14/2024
"Ran diagnostics, found issue with sealed system parts once more. Documented findings with TPSS. Unit being placed under review for replacement. Closing ticket SR-7739087505"
We serviced a
MAYTAG WASHER
Model MVWB955FC1
Near Cypress, Texas 77433
Sarom
Job Details:
05/14/2024
"Reconnected main board and reset the sytem, tested ok"
We serviced a
KITCHENAID COOKTOP
Model KCGD506GSS00
Near Houston, Texas 77095
dadrick
Job Details:
05/14/2024
Checked part was wrong ; ordrng 1 W10827697 (Orifice holder)
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near Cypress, Texas 77429
dadrick
Job Details:
05/14/2024
Checked unit sensor is out unit overflowing with ice ; ordrng 1 WPW10511923 (Thermistor)
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LS2
Near Houston, Texas 77020
Derrick
Job Details:
05/14/2024
Check unit to find unit was installed with the wiring backwards. L2 was hooked to ground and ground was hooked to L2 reverse wires and checked operations. Unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Houston, Texas 77020
Derrick
Job Details:
05/14/2024
Replace defective water valve unit is now dispensing water. Customer was informed to run machine on Tapco since there is no hot water supply unit is ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Cypress, Texas 77433
dadrick
Job Details:
05/14/2024
Checked unit damper is stuck open ; ordrng 1 W11645127 (Diffuser) and 1 WPW10384183 (Thermistor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KBS02
Near Cypress, Texas 77429
dadrick
Job Details:
05/14/2024
Replace part waiting on unit to make ice
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Cypress, Texas 77429
dadrick
Job Details:
05/14/2024
Checked unit not washing or drain water out ; ordrng 1 W11416362 (Sump an motor) and 1 W11629911 (Control)
We serviced a
AMANA MICROWAVE
Model AMV2307PFS0
Near Houston, Texas 77091
Damarcus
Job Details:
05/14/2024
Order part and reschedule ; ordrng 1 W10850446 (Cap)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Houston, Texas 77064
Osiel
Job Details:
05/14/2024
"diff issue - unit need a gearcase replacement, drain pump & water inlet ; ordrng 1 W11454372 (GEARCASE) and 1 W10919003 (PUMP-WATER) and 1 W11038689 (VALVE)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Houston, Texas 77065
Osiel
Job Details:
05/14/2024
"unit need seal system components - compressor, filter drier, evaporator ; ordrng 1 W11580057 (COMPRESSOR) and 1 W11546605 (EVAPORATOR) and 1 W11109499 (DRIER-TUBE)"
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near Spring, Texas 77389
Osiel
Job Details:
05/14/2024
"replaced thermal thermostat cut-off, thermal fuse & heating element unit is working as normal"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Dickinson, Texas 77539
donnie
Job Details:
05/14/2024
"Error code for capacitor, replaced capacitor ; used 1 W11395618 (Capacitor) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRQC506MPS00
Near Houston, Texas 77079
Jordan
Job Details:
05/14/2024
Installed new damper (W11663222) for unit not cooling properly in refrigerator section. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS2
Near Houston, Texas 77077
Jordan
Job Details:
05/14/2024
"Ordering power cord kit (W11365011), and DW harness (W11662347) for unit with shorted out power line at terminal block.; ordrng 1 W11662347 (Harness) and 1 W11365011 (Power cord kit)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM1
Near Houston, Texas 77057
jerrell
Job Details:
05/14/2024
Need to order; ordrng 1 WPW10671941 (PUMP&MOTOR)
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near Houston, Texas 77079
Jordan
Job Details:
05/14/2024
"Ordering compressor (WPW10605286), and evaporator (WPW10218037) for unit not cooling.; ordrng 1 WPW10605286 (Compressor) and 1 WPW10218037 (Evaporator) and 1 W10843121 (Drier)"
We serviced a
KITCHENAID ICEMAKER
Model KUIX535HPS01
Near Houston, Texas 77079
Jordan
Job Details:
05/14/2024
Unit not venting properly due to now being installed properly. Referred customer to use and care guide installation requirements.
We serviced a
JENN-AIR MICROWAVE
Model JMW2430DS01
Near Houston, Texas 77042
jerrell
Job Details:
05/14/2024
Need to order; rqstng P&A on 1 W10887855 (Control panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Tomball, Texas 77375
gary
Job Details:
05/14/2024
"Ran diagnostics, replaced faulty start device and recharged system. Customer to monitor temps"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Houston, Texas 77345
leonard
Job Details:
05/14/2024
replaced broken console and control panel and checked operations. ck ok
We serviced a
MAYTAG WASHER
Model MVWB765FW
Near Houston, Texas 77047
Derrick
Job Details:
05/14/2024
Order parts ; ordrng 1 W10734521 (Slider) and 1 W10754448 (Clutch)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Humble, Texas 77338
george
Job Details:
05/14/2024
"working normal diagnostic pass, no error code."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Magnolia, Texas 77355
gary
Job Details:
05/14/2024
"Ran diagnostics, found warped door in unit. Ordering replacement ; ordrng 1 LW11258441 (Door)"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL0
Near Magnolia, Texas 77355
gary
Job Details:
05/14/2024
"Ran diagnostics, replaced complete console and control. Found break in harness, ordering replacement ; ordrng 1 W11708398 (Harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ11
Near Magnolia, Texas 77354
gary
Job Details:
05/14/2024
Replaced complete freezer door in unit. All functions checked ok at this time
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Magnolia, Texas 77355
gary
Job Details:
05/14/2024
"Ran diagnostics, performed complete sealed system repair and recharged system. Customer advised on monitoring temps"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Katy, Texas 77493
Luis
Job Details:
05/14/2024
I replaced the compressor and evaporator and unit started working fine
We serviced a
MAYTAG DRYER
Model MED5030MW0
Near Richmond, Texas 77407
raul
Job Details:
05/14/2024
After replacing control board for previous call ran diagnostic and found error code F1E1 (motor failure) we need a motor as well to previous parts ordered.; ordrng 1 279827 (Motor) and 1 W11627415 (Main harness)
We serviced a
WHIRLPOOL M/W OTR
Model WMH53521HZ2
Near Pearland, Texas 77584
Alex
Job Details:
05/14/2024
"Submitted photos to safety, damage is non repairable, customer will be reached to offer replacement"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Santa Fe, Texas 77517
donnie
Job Details:
05/14/2024
Replaced refrigerator compressor
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near League City, Texas 77573
donnie
Job Details:
05/14/2024
Replaced freezer icemaker ; used 1 W10873791 (Icemaker) from stock
We serviced a
WHIRLPOOL RANGE
Model WRS588FIHZ04
Near Stafford, Texas 77477
Edwin
Job Details:
05/14/2024
Upon arrival I diagnosed unit. After inspection customer want it door level. So I adjusted I raised the Rt Fridge door. After adjustment unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED5100HC3
Near Webster, Texas 77598
donnie
Job Details:
05/14/2024
Voltage incorrect at wall outlet. Customer calling builder
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near La Marque, Texas 77568
donnie
Job Details:
05/14/2024
Need freezer fan motor assy; ordrng 1 W11575358 (Fan motor)
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EHL02
Near Houston, Texas 77007
Louis R
Job Details:
05/14/2024
Ran diagnostics
We serviced a
MAYTAG WASHER
Model WRS53255014208
Near Houston, Texas 77087
Derrick
Job Details:
05/14/2024
Check unit and auto parts to find some parts are no longer available is OK
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS48QDX00
Near Houston, Texas 77345
leonard
Job Details:
05/14/2024
order parts 2wgt; ordrng 1 WP4389155 (motor-evap) and 1 WP2169142 (evaporator fan blade)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Houston, Texas 77015
Derrick
Job Details:
05/14/2024
Check unit and basically the same doctor that youre going to customer is unavailable for repairs or parts. Unit is OK.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Montgomery, Texas 77356
Armando
Job Details:
05/14/2024
Checked unit and removed debris from blower wheel. Ran test cycle and unit checks ok.
We serviced a
UNKNOWN WASHER
Model WTW5057LW0
Near Grangerland, Texas 77302
John
Job Details:
05/14/2024
checked unit out cold water valve was not on made unit right unit checked out
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near New Caney, Texas 77357
leonard
Job Details:
05/14/2024
adjusted and realigned blower housing and checked operations. ck ok
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near New Caney, Texas 77357
leonard
Job Details:
05/14/2024
replaced leaky hot water valve washer and checked operations. ck ok; used 1 WP16123 (WASHER) from stock
We serviced a
WHIRLPOOL OVEN
Model KOES530PSS00
Near Conroe, Texas 77302
John
Job Details:
05/14/2024
checked unit out wire was loose on element made unit correct unit checked out
We serviced a
WHIRLPOOL GAS RANGE
Model WEG515S0LS4
Near Richmond, Texas 77406
raul
Job Details:
05/14/2024
Upon arrival burner heads and grill was not properly installed. The cooktop light was on. I secured burner heads and grill. I then turned front left knob all the way off and the indicator went away.
We serviced a
AMANA MICROWAVE
Model AMV2307PFS0
Near Houston, Texas 77091
Damarcus
Job Details:
05/14/2024
Order part and reschedule ; ordrng 1 W10850446 (Cap)
We serviced a
WHIRLPOOL WASHER
Model Wtw5057lw0
Near Houston, Texas 77080
Gary L
Job Details:
05/14/2024
Found faulty actuator. Removed and replaced actuator Checked operation ; used 1 W11481722 (Actuator) from stock
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LS2
Near Houston, Texas 77020
Derrick
Job Details:
05/14/2024
Check unit to find wiring was hooked up backwards technician reverse L1 and ground. Unit is now working as designed.
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Houston, Texas 77074
Jordan
Job Details:
05/14/2024
Ordering tub/basket replacement parts for unit with soap residue not allowing washer to advance cycles.; ordrng 1 W11513243 (Basket) and 1 W10902814 (Washplate) and 1 W11219115 (Tub) and 1 W11449840 (Gearcase) and 1 W11399437 (Pump)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Houston, Texas 77043
jerrell
Job Details:
05/14/2024
Reinstalled blower motor ran test all operations normal.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS4
Near Missouri City, Texas 77459
Edwin
Job Details:
05/14/2024
Upon arrival I diagnosed unit. After inspection left oven door hinge not sitting properly. Did adjustment to hinge. Unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS3
Near Missouri City, Texas 77489
Edwin
Job Details:
05/14/2024
Upon arrival I diagnosed unit. After inspection oven door hinge not sitting correctly. Did adjustment to hinge. Unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ09
Near Houston, Texas 77084
Luis
Job Details:
05/14/2024
The ice container is melted down and not able to work correctly ; ordrng 1 W11185686 (Ice container)
We serviced a
KITCHENAID OVEN
Model KOSE500ESS21
Near Missouri City, Texas 77459
derrick
Job Details:
05/13/2024
Replaced door panel and checked operation of unit ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Houston, Texas 77072
derrick
Job Details:
05/13/2024
Cancel for JL to order additional parts
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Houston, Texas 77036
derrick
Job Details:
05/13/2024
Repaired loose latch assembly and checked operation of unit ok
We serviced a
MAYTAG WASHER
Model MVW6230HW4
Near League City, Texas 77573
angel
Job Details:
05/13/2024
Recalibrated and retested unit all ok no problems
We serviced a
WHIRLPOOL DISHWASHER
Model WDF332PAMS0
Near Clear Lake Shores, Texas 77565
angel
Job Details:
05/13/2024
Replaced shorted control all ok no problems
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Conroe, Texas 77316
Armando
Job Details:
05/13/2024
Order parts reschedule with customer; ordrng 1 W11700250 (ICEMAKER)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Montgomery, Texas 77316
Armando
Job Details:
05/13/2024
Order parts reschedule with customer; ordrng 1 W11700250 (ICEMAKER)
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Montgomery, Texas 77356
Armando
Job Details:
05/13/2024
Checked unit and found power at terminal block to be L1 121v L2 121v and L1&2 0v and also checked at outlet. Advised customer to contact an electrician to have power supply issue corrected. Unit checks ok.