We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Arcola, Texas 77583
roosevelt
Job Details:
05/31/2024
checked and called tpps and spoke with keyanna and Advised her that drain hose is hiting back of washer And customer agreed to me that the sound was making doing spin cycle advise customer he needs to move the drain holes and he told me that he's a engineer and he's going to keep calling back per keyanna not to go back to this customer nothing is wrong with washer sr# is 7739157869
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC2
Near Rosharon, Texas 77583
roosevelt
Job Details:
05/31/2024
replaced strike
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ11
Near Rosharon, Texas 77583
roosevelt
Job Details:
05/31/2024
replaced defective compressor
We serviced a
WHIRLPOOL STOVE
Model WFG320M0MS0
Near Arcola, Texas 77583
roosevelt
Job Details:
05/31/2024
replaced bad control
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Arcola, Texas 77583
roosevelt
Job Details:
05/31/2024
bad compressor needs replacing dl auth#; ordrng 1 w11580057 (compressor) and 1 W11109499 (drier-tube)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Rosharon, Texas 77583
roosevelt
Job Details:
05/31/2024
replaced broken glass
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Sugar Land, Texas 77479
roosevelt
Job Details:
05/31/2024
bad evap. motor and door; ordrng 1 W11087438 (motor-evap) and 1 WPW10389152 (support) and 1 W10815669 (dor-fip ss) and 1 WPW10769076 (cntrl-elec)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Sugar Land, Texas 77478
Edwin
Job Details:
05/31/2024
"Upon arrival I diagnosed unit. After inspection everything was on and running I didn't heat no noise out the ordinary. I took videos and pictures I documented SR#7738990827. Customer was upset that I don't hear nothing wrong and that I said unit is working as designed. Customer stated he wants a new unit , he also stated to send someone else. Unit is working as designed."
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS
Near Spring, Texas 77386
george
Job Details:
05/31/2024
part to be order. customer....; ordrng 1 W11168403 (thermistor) and 1 WPW10769076 (cntrl-elec) and 1 w11672775 (ice maker) and 1 EDR2RXD1 (water filter) and 1 w11672775 (heater) and 1 WPW10624574 (cntrl-elec)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Houston, Texas 77064
Osiel
Job Details:
05/31/2024
Unable to shut off water could not safely remove water lines to replace valve. ; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Houston, Texas 77024
jerrell
Job Details:
05/31/2024
Reinstalled loose bolt all operations normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV01
Near Houston, Texas 77005
jerrell
Job Details:
05/31/2024
Installed compressor and evaporator all test normal.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Montgomery, Texas 77316
gary
Job Details:
05/31/2024
"Ran diagnostics, replaced faulty bulb in unit. All functions checked ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Spring, Texas 77373
george
Job Details:
05/31/2024
working normal. only questions...
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Spring, Texas 77373
george
Job Details:
05/31/2024
part to be order.; ordrng 1 WPW10181986 (sensor) and 1 w11620481 (control electronic.)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near League City, Texas 77573
donnie
Job Details:
05/31/2024
compressor locked up; ordrng 1 W11574734 (Comp)
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW2
Near Houston, Texas 77029
Derrick
Job Details:
05/31/2024
Replace defective latch assembly and checked all operations unit is OK
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Magnolia, Texas 77354
Joshua
Job Details:
05/31/2024
"Ran diagnostic, ordering replacement icemaker, quoted customer part only at 250.00 ; ordrng 1 W11700250 (Ice maker)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near The Woodlands, Texas 77354
Joshua
Job Details:
05/31/2024
"Replaced faulty oven sensor, wire-harness, and ignite surface. All unit functions now checked ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF577KPS02
Near Humble, Texas 77346
george
Job Details:
05/31/2024
part to be order.; ordrng 1 w11636543 (u.i.) and 1 W10898445 (cntrl-elec) and 1 W11224256 (cntrl-elec)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Humble, Texas 77346
george
Job Details:
05/31/2024
part to be order.; ordrng 1 w11414076 (pump assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS00
Near Houston, Texas 77339
leonard
Job Details:
05/31/2024
order parts; ordrng 1 W10908391 (icemaker) and 1 W10910401 (ice-contnr)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KUWL204ESB00
Near Houston, Texas 77339
leonard
Job Details:
05/31/2024
customer had unit unplugged due to constant beeping noise. plugged unit in and all operations seamed to work properly. customer will call back if problem persist.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Houston, Texas 77041
Gary L
Job Details:
05/31/2024
Found bad lid lock. Removed and replaced lid lock. Checked operation ; used 1 W11307244 (Lid lock) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDB09
Near Houston, Texas 77028
Gary L
Job Details:
05/31/2024
Found freezer door warped. Removed and replaced freezer door. Checked operation
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530HAMM
Near Cypress, Texas 77433
dadrick
Job Details:
05/31/2024
Checked unit control not responding ; ordrng 1 W11637581 (Control)
We serviced a
WHIRLPOOL 30' FDBM
Model WRF560SEHZ03
Near Houston, Texas 77092
Gary L
Job Details:
05/31/2024
Ordering parts ; ordrng 1 W11656989 (Compressor) and 1 W11109499 (Drier)
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Humble, Texas 77346
leonard
Job Details:
05/31/2024
all operations check ok
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near League City, Texas 77573
donnie
Job Details:
05/31/2024
Gearcase leaking oil; ordrng 1 W10919191 (Washplate) and 1 W11454372 (Gearcase) and 1 W10721967 (Cam) and 1 W11611297 (Belt) and 1 W11481722 (Actuator) and 1 W11428524 (Cap)
We serviced a
MAYTAG WASHER
Model MVW7230HW2
Near Houston, Texas 77072
Jordan
Job Details:
05/31/2024
Part order for drain pump breaking inside tub basket causing loud noises in cycle.; ordrng 1 W11219115 (Tub) and 1 W11550891 (Agitator) and 1 W11396717 (Drain pump)
We serviced a
MAYTAG WASHER
Model MHW5500FW0
Near Houston, Texas 77079
jerrell
Job Details:
05/31/2024
Need to order; ordrng 1 WPW1043524 (Water valve)
We serviced a
WHIRLPOOL RANGE
Model WFG320MOMB0
Near Houston, Texas 77021
Derrick
Job Details:
05/31/2024
Technician called Tech line and spoke with Jake and documented all findings and he will look over that information and take it to the next step with Whirlpools decision. Unit is OK.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC
Near Manvel, Texas 77578
chris
Job Details:
05/31/2024
Found that although drain pump tests within spec when plugged in and ran the drain pump shorts out the control board ; ordrng 1 W11396717 (Drain pump) and 1 W11543997 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Manvel, Texas 77578
chris
Job Details:
05/31/2024
Replaced faulty valve and control. Unit is now working as intended no issues at this time
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM03
Near Houston, Texas 77047
chris
Job Details:
05/31/2024
Could not replicate issue. Customer to monitor
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Pearland, Texas 77581
chris
Job Details:
05/31/2024
"Replaced faulty control, drain pump and harness. Unit is now working as intended no issues at this time"
We serviced a
WHIRLPOOL DRYER
Model WED5050LW1
Near Pearland, Texas 77581
chris
Job Details:
05/31/2024
Found faulty control and moisture sensor parts part order ; ordrng 1 W11728016 (Control) and 1 Xxxxxxxx (Moisture sensor harness) and 1 W11545746 (Sensor pad)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Houston, Texas 77048
chris
Job Details:
05/31/2024
Found ice in fill tube. Removed ice buildup. Unit is now working as intended no issues at this time
We serviced a
WHIRLPOOL DRYER
Model WED5050LW1
Near Houston, Texas 77048
chris
Job Details:
05/31/2024
Found loose connection at motor harness. Reinstalled harness correctly. Unit is now working as intended no issues at this time
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Houston, Texas 77066
Sarom
Job Details:
05/31/2024
Replaced the coverage
We serviced a
MAYTAG DRYER
Model MED6230HW
Near Houston, Texas 77077
jerrell
Job Details:
05/31/2024
Need to order; ordrng 1 W11396819 (Control)
We serviced a
JENN-AIR COOKTOP
Model JED3430GS01
Near Houston, Texas 77077
jerrell
Job Details:
05/31/2024
Tech assist for JL
We serviced a
MAYTAG WASHER
Model MVW4505MW3
Near Houston, Texas 77007
Gary L
Job Details:
05/31/2024
Could not locate unit in store
We serviced a
AMANA RANGE
Model ACR4303MFW7
Near Houston, Texas 77088
Gary L
Job Details:
05/31/2024
Checked operation and function of range. Found unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6SDRXXY00
Near Houston, Texas 77088
Gary L
Job Details:
05/31/2024
Found harness to ice maker corroded. Part is no longer available ; ordrng 1 W10322960 (Harness)
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Houston, Texas 77080
Gary L
Job Details:
05/31/2024
JW ran call by himself
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Houston, Texas 77006
Damarcus
Job Details:
05/31/2024
This is not a callback on me. This is a callback on Miguel. He needs to be charged back for everything. This is an out of warranty call. get with Jr about the charge back.
We serviced a
JENN-AIR COOKTOP
Model JGCP436HL00
Near Cypress, Texas 77429
dadrick
Job Details:
05/31/2024
Closing out for trip an diagnostics
We serviced a
WHIRLPOOL COOKTOP
Model WCGK4036PS00
Near Fulshear, Texas 77441
martin
Job Details:
05/31/2024
Found spark module connection loose
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Houston, Texas 77004
Louis R
Job Details:
05/31/2024
Replaced bad fan motor and heater
We serviced a
WHIRLPOOL OVEN
Model WOES3030LS00
Near Katy, Texas 77493
martin
Job Details:
05/31/2024
"Built in wall oven, found loose connection not allowing proper voltage"
We serviced a
JENN-AIR COOKTOP
Model JGD3536WS01
Near Houston, Texas 77030
derrick
Job Details:
05/31/2024
Order harness and burner; ordrng 1 74007736 (Burner) and 1 WPW10239017 (Switch harness)
We serviced a
MAYTAG DRYER
Model MGD6630HW3
Near Porter, Texas 77365
leonard
Job Details:
05/31/2024
replaced broken door switch and checked operation.ck ok; used 1 W11551763 (SWITCH-DOR) from stock
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL0
Near Magnolia, Texas 77355
gary
Job Details:
05/31/2024
Closing ticket
We serviced a
WHIRLPOOL WASHER
Model MVW7232HC1
Near Porter, Texas 77365
leonard
Job Details:
05/31/2024
replaced broken lid latch and checked operation. ck ok; used 1 W11457841 (STRIKE) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530HAMM0
Near Houston, Texas 77019
Louis R
Job Details:
05/31/2024
Fixed loose connection to drain pump.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Houston, Texas 77002
Louis R
Job Details:
05/31/2024
Fixed connection to control
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Conroe, Texas 77303
Armando
Job Details:
05/31/2024
Need approval from customer for quote and payment before ordering parts. Order upon approval and payment; ordrng 1 W11087226 (control elec)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near League City, Texas 77573
donnie
Job Details:
05/31/2024
Need upper rail; ordrng 1 W11579562 (Rail) and 4 W11545286 (Nuts)s
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Richmond, Texas 77407
raul
Job Details:
05/30/2024
"Will need pulley, roller support, and belt; ordrng 1 WP691366 (Pulley) and 1 WPW10198086 (Belt) and 2 WPW10314173 (Roller support)s"
We serviced a
WHIRLPOOL OVEN
Model WOES3030LS
Near Richmond, Texas 77406
raul
Job Details:
05/30/2024
Ran a broil cycle and it didn't trip breaker but will need a probe sensor and control board. ; ordrng 1 W11649136 (Control board) and 1 W11659257 (Console) and 1 W11598120 (Probe sensor)
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW4
Near Richmond, Texas 77406
raul
Job Details:
05/30/2024
Ran diagnostic and found error code F0E5 (Off balance) and F0E3 (Overload) I ran a diagnostic cycle and everything worked as designed. I asked customer if it happens all the time and he mentioned that not all the time. I explained about how to properly load the washer and not to overload it.
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ07
Near Richmond, Texas 77406
raul
Job Details:
05/30/2024
Replaced control board
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HB01
Near Richmond, Texas 77407
raul
Job Details:
05/30/2024
Upon arrival cooktop is above build in oven. We uninstall oven and saw not the right wiring at wall. Advised customer to get Electrician.
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Rosenberg, Texas 77471
Russell
Job Details:
05/30/2024
replaced lid strike from trk stock. unit tested ok.; used 1 W11457841 (STRIKE) from stock
We serviced a
MAYTAG DRYER
Model MGD8630HW3
Near Houston, Texas 77024
Louis R
Job Details:
05/30/2024
Get igniter too; ordrng 1 280119 (Burner assembly) and 1 279311 (Igniter)
We serviced a
KITCHENAID ICE MACHINE
Model KUID508HPS00
Near Piney Point Village, Texas 77024
Louis R
Job Details:
05/30/2024
Replaced bad drain pump.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM704ESS1
Near Houston, Texas 77096
Louis R
Job Details:
05/30/2024
Replaced broken dispenser
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Houston, Texas 77027
Louis R
Job Details:
05/30/2024
Replaced bad control.
We serviced a
JENNAIR REFRIGERATOR
Model JBZFL18IGX10
Near Bellaire, Texas 77401
Louis R
Job Details:
05/30/2024
Replace ice maker. SR#7739195248; ordrng 1 W11646196 (Ice maker)
We serviced a
KITCHENAID ICEMAKER
Model KUIX535HPS00
Near Houston, Texas 77005
Louis R
Job Details:
05/30/2024
Replaced bad valve.; used 1 W10897719 (Valve) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Houston, Texas 77005
Louis R
Job Details:
05/30/2024
Replaced bad valve.
We serviced a
JENN-AIR ICEMAKER
Model JUIFX15HX01
Near Houston, Texas 77019
Louis R
Job Details:
05/30/2024
Found bad drain pump.; ordrng 1 1901A (Drain pump)
We serviced a
KITCHENAID RANGE
Model KSDG950ESS3
Near Houston, Texas 77006
Louis R
Job Details:
05/30/2024
Replaced LF burner & caps.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Houston, Texas 77015
Derrick
Job Details:
05/30/2024
"Technician called customer 529 of 2024 with timeframe and he informed technician that he does not want any service nor does he want any parts changed on the washer because Whirlpool is gonna present him with a check and he already bought another washer in other words, he doesnt want me to fix the washer. He dont want us to come out for repairs. Im not arguing with this guy, but I am noting the conversation and what he told me, after talking to him trying to provide a timeframe for service also spoke with my dispatcher and was informed to close out ticket and notate it to the best of my ability customer service"
We serviced a
WHIRLPOOL WASHER
Model WTW6157PW0
Near Katy, Texas 77494
martin
Job Details:
05/30/2024
Replaced broken strike Ran diagnostics and lid is now locking as designed
We serviced a
KITCHENAID COOKTOP
Model KCGS950ESS05
Near Katy, Texas 77494
martin
Job Details:
05/30/2024
Tested for gas leak and found small leak coming from new installation gas hose connection near shutoff valve. Showed customer findings. Uploaded picture of area for documentation Customer will have installers come back out and make sure hose connections have the proper seal putty NOTE: cooktop burners are working as designed and no leak detected
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS
Near Fulshear, Texas 77441
martin
Job Details:
05/30/2024
"Arrived at customer home Canceled at doorPer customer, unit will be replaced and no longer needed service Closing for Trip"
We serviced a
WHIRLPOOL OVEN
Model WFG320M0MS0
Near Brookshire, Texas 77423
martin
Job Details:
05/30/2024
"Replaced control,bulb"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244PL1
Near Tomball, Texas 77377
Joshua
Job Details:
05/30/2024
"Ran diagnostic, corrected issue with 3rdlevel rack. All functions checked ok."
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Tomball, Texas 77377
Joshua
Job Details:
05/30/2024
"Ran diagnostic, Ordering replacement lid and hinges.; ordrng 1 W11259006 (Lid) and 1 WP8563965 (Left hinge) and 1 WP8572974 (Right hinge) and 2 W11404293 (Screw)s"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Houston, Texas 77018
Damarcus
Job Details:
05/30/2024
"Order parts and reschedule ; ordrng 1 W11481722 (Act,) and 1 W11643701 (Harness) and 1 W11399437 (Pump)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near Houston, Texas 77018
Damarcus
Job Details:
05/30/2024
Found bad Im replacing same part
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505EBL00
Near Houston, Texas 77007
Damarcus
Job Details:
05/30/2024
Customer cancel service
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Houston, Texas 77006
Damarcus
Job Details:
05/30/2024
Order part and reschedule ; ordrng 1 W10886931 (Im)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Sugar Land, Texas 77479
Edwin
Job Details:
05/30/2024
Upon arrival I replaced parts. After replacement leg doesn't drop no more. Customer satisfied. Unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Cypress, Texas 77433
Sarom
Job Details:
05/30/2024
Replaced compressor and found a seal system leak from return freon line between the cabinet.talked to texh. support for reporting the leak between the cabinet. Not repairable.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Roman Forest, Texas 77357
leonard
Job Details:
05/30/2024
tightened loose red wire connection at terminal block and checked all operations. ck ok
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Porter, Texas 77365
leonard
Job Details:
05/30/2024
rebooted control board and cleared f0e3 error code and suspect had off balanced load. ran test cycle and all test ok.
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS6
Near Porter, Texas 77365
leonard
Job Details:
05/30/2024
replaced shorted hv diode and capacitor and checked operations. ck ok
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Porter, Texas 77365
leonard
Job Details:
05/30/2024
repaired loose red wire connection at terminal block and checked all operations. ck ok
We serviced a
WHIRLPOOL DRYER
Model NED4655EW
Near Magnolia, Texas 77354
Joshua
Job Details:
05/30/2024
"Ran diagnostic, reconnect loose connection, all functions checked ok"
We serviced a
JENNAIR REFRIGERATOR
Model JF42NXFXDE02
Near Tomball, Texas 77375
Joshua
Job Details:
05/30/2024
Replaced damages ice maker extension. All functions checked ok
We serviced a
WHIRLPOOL WASHER
Model WTW8000BW0
Near Spring, Texas 77381
Joshua
Job Details:
05/30/2024
"Quoted customer 580.00 inner basket/shaft assembly and additional labor, 120.00. Customer will not be proceeding with repair"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS4
Near Katy, Texas 77493
Luis
Job Details:
05/30/2024
Checked unit and light housing was not working I replace it Checked OK
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ0
Near Missouri City, Texas 77459
Edwin
Job Details:
05/30/2024
Upon arrival I replaced part. After replacement ran unit. Everything is working and checked for leaks. Everything is good. Unit is working as designed.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Missouri City, Texas 77459
Edwin
Job Details:
05/30/2024
Upon arrival I diagnosed unit. After inspection I replaced parts. After replacement ran unit everything is working. Unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVW6200KW
Near Houston, Texas 77084
jerrell
Job Details:
05/30/2024
Need to order; ordrng 1 Harness (W11569161) and 1 W11396717 (Water pump)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS05
Near Houston, Texas 77084
jerrell
Job Details:
05/30/2024
Ran diagnostics reset controls all test normal.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Houston, Texas 77080
jerrell
Job Details:
05/30/2024
Installed motor and wheel ran test all operations normal.