"Ran diagnostic, replaced faulty pump and motor, all unit functions now checked ok."

SR#7739223249 bad start relay; ordrng 1 W11592043 (Compressor) and 1 W11592044 (Damper) and 1 W11592045 (Capacitor) and 1 W11592061 (Start device) and 1 W11592063 (Drier)

Replaced freezer door

Unit failed airflow test. Customer will get duct cleaned.

Found broke drain pump wire.; ordrng 1 W11643701 (Harness)

Unit not defrosting; ordrng 1 W11562215 (Heater) and 1 W11609466 (Freezer harness) and 1 Wpw10464673 (Fan motor) and 1 W11035836 (Control)

Replaced freezer door and control board

"Inspected and found machine LOCKED outUnlocked and ran diagnostics, no codes found Customer has water softer systemAdvised to use liquid detergent per WP recommendations Unit is working as designed"

Inspected fridge and found freezer Back panel frozen Sent customer quote for defrost heater and thermistor Customer approved quote ; ordrng 1 W11650660 (Defrost heater) and 1 WPW10384183 (Thermistor)

"Inspected fridge and found freezer compartment freezing properly and producing ice Checked fridge temperatures and reading correctly. Uploaded picture of reading Per customer, there had been several outages and surges during last stormsAlso customer is using hanging thermostats as these are not recommended by WP to read proper temperaturesAdvised customer that fridge needs longer times to reach ideal temperatures and also the heavy stocked compartments add to the time needed to cool down. Advised to not block air vents with tall items Customer will monitor"

Customer complaint was that unit would shut off within minutes and not coolArrived at Apt and unit was turned ON and cooling properly Took temperature readings and uploaded picture of reading for documentation Could Not duplicate customer complaint Unit is cooling properly a this time

Checked unit and found magnertron shorted to wave tube. JP talked to Leon at tech line and he advised unit is unrepairable. Issued SR# 7739222767Assisted by tech JP

Replaced drier and recharged system per previous tech JG's notes per tech line SR- 7738995788. Assisted by Tech JP

order parts reschedule with customer; ordrng 1 W11236851 (diffuser) and 1 W11595219 (CNTRL-ELEC)

Checked unit and repaired loose connection at harness. Ran test cycle and unit checks ok.

Checked unit advised customer of to much soap being used reason for bubble an water coming out of dishwasher

need pump; ordrng 1 w11263349 and 1 w10677723 and 1 w10808317 and 1 w11087188

Needs to order part; ordrng 1 W11032200 (evaporator) and 1 W10658301 (condenser) and 1 W11107278 (compressor)

Replaced evaporator and drier. authorized charge. 03356P; saved tckt

Replaced main board

Replaced basket

cust had unit dissconnected and sitting outside. tub supports are broken. tub may be cracked.; ordrng 1 W11454372 (gearcase) and 1 W11497303 (motor) and 1 W10721967 (drive pulley) and 1 W11611297 (belt) and 1 W11481722 (actuator) and 1 W11428524 (capacitor) and 1 W11397111 (washplate) and 1 W11172199 (basket) and 1 W10371566 (tub) and 1 W11550886 (tub ring) and 1 W11217817 (suspension)

Assisted MY

I replaced the dispenser tube

we replaced her freezer door.

Checked unit control and igniter are not working ; ordrng 1 W11126814 (Control) and 1 W11176454 (Igniter)

Customer cancelled at the door

"Checked unit and module was not working, I replaced it and the unit still needs the two front igniters ; ordrng 1 W11507531 (Igniter) and 1 W10611443 (Igniter), used 1 W10475149 (Module) from stock"

"I ran a diagnostic and no problem found unit went through fine on the auto test, I explained to the customer on how the unit works"

replaced warped freezer door and checked operations. ck ok

asited je unit checked out

"Replaced left side door, hinge, and lightbulb. Unit is OK."

"Check unit to find unit has a drain pump that is continuously running technician cancel cycle and recalibrated unit and checked operations. Technician also informed the customer that she cannot use the soap that she is using because it is not a high efficiency soap, causing the unit to drain continuously, she was advised to run a clean washer cycle before trying to use the washer. All operations are working as designed."

Check unit and replace defective latch assembly and both water valves with new pressure switch and checked operations. Unit is now working as design technician pulled off filter to drain pump and theres all kind of dog hairs trapped inside the filter. Houses advise customer to not wash her dogs belongings in her residential washercauses to drain longer than usual operations are working as design

Replace defective ice maker unit is OK

Replace defective control heater and thermistor all operations are now working as designed

Check unit and replace defective appliance manager unit is now working as designed there is a double labor authorization on document pictures

Replaced faulty control and pressure sensor hose. Unit is now working as intended no issues at this time

As unit water was finally on found leak at filter housing hose. Reinstalled hose correctly. Unit is now working as intended no issues at this time

Replaced faulty led module. Unit is now working as intended no issues at this time

Found pump motor not working properly replace same pump unit working good

Found control bad replace control unit working fine

Found fill tube for ice maker freeze up defrost ice unit working fine now

Found door track iced up repair unit working OK now

Customer may need main control; ordrng 1 W11532957 (Control)

Found ui not working replace same part all tested ok

Found dryer working as design customer has main vent in the wall need to be serviced

Order part and reschedule ; ordrng 1 WPW10366605 (Control)

Replace damage handle

Replay damage handle

found and replaced worn parts

Checked unit not powering on ; ordrng 1 W11547180 (Start device) and 1 W11611445 (Harness)

Checked unit lid not locking unit not allowing unit to start a cycle ; ordrng 1 W11395618 (Capacitor) and 1 W11513248 (Latch)

Picked up data logs returning back to office

Checked unit only error code stored in unit off balance load advised customer about over loading an pausing the unit when in spin cycle to adjust load for even balance

Came out to replace part drain pump is different from pump on unit connection from harness dont fit new pump ; ordrng 1 Xxxxx (Drain pump)

Order parts ; ordrng 1 W11256462 (Diode) and 1 W10561770 (Capacitor) and 1 W10818686 (Magnetron)

"Check unit to find all operations working as designed on arrival. Customer was informed that she is choking the air using the dryer without a exhaust hose going to the outside. There is a picture on the showing. The dryer is being used without a hose. It is pushed all the way back to the wall, not allowing lid to escapeunit is OK. Customer was informed to purchase a exhaust hose."

Inspected MW outlet for voltage and did not have any voltage Checked breaker and found it tripped Customer advised there was a storm and soon after that the MW stopped working Reset breaker and checked MW that it heated correctly which it did Unit is now working as designed

Inspected and found compressor running and evaporator fan running but not cooling Will order sealed system components ; ordrng 1 W11592010 (ANT Compressor) and 1 W11291123 (Evaporator) and 1 W11109499 (Drier) and 1 W11575001 (3 way valve assembly)

Replaced bad air damper and checked operation of ok

"Had error code F7E4 (basket re-engagement) F7E5 (shifter not engaging) will need slider, clutch, rotor and stator motor, and control board. ; ordrng 1 W11614514 (Control board) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11195971 (Stator Motor) and 1 W11260238 (Rotor Motor)"

Upon arrival I diagnosed unit. After inspection handle was already installed on unit. I reassured everything was tighten and secured. Handle did not come off. Handle is secured. Unit is working as designed.

Upon arrival I replaced parts. After replacement I ran unit everything is working. Ran diagnostic cycle everything passed. I adviced customer of the weight distribution on unit if not distributed causes more noises than usual and can cause damage to unit. As it did with wiring SR#7739134307. No noises Unit is working as designed.

Upon arrival I diagnosed unit. After inspection no ice. It only did it once and stop making compressor really hot not on. Called techline to document and send pictures of what was in side lines(pictures attached). Techline unit is not repairable. SR#7738953998.

Replace part unit tested properly

Replaced noisy motor and checked operation of unit ok

checked unit out mag tube was burnt called tec line talked with leon sent picturs in non repairable 7739222767

checked unitout unit had oversuds resec control told cust to run clean cycle then unit will be correct unit checked out

"Checked unit and freezer door was cracked open and condensation in the unit, I showed the customer the problem and advised them to be careful with the door"

"Checked unit and everything was working as it's designed, I pulled the unit out a showed the customer on how the unit works"

"Checked unit and dryer vent going to the outside is completely clogged, I advised the customer to fix it before using the unit again, also the unit's gasket is worn out because customer has been over loading unit and clothes dragging on the gasket ; ordrng 1 Xxxxxx (High heat adhesive) and 1 W10906683 (Gasket)"

Installed new mullion for unit with sweat on linear. Unit running properly.

"Checked unit and there was too much water pressure coming to the unit , I closed a little bit on the valve and checked ok"

"I replaced the led lights and checked ok, and while I was doing that, the customer kept saying over and over he been having problems with the temperatures since they got the unit, because some time when he opens the doors the temperature in the freezer rises up to 30 degrees, he closes the door and comes back less than 30 minutes and the temperature is back to normal, I explained to the customer I could checked it out but there will be a service call fee, and explained to customer there might not find anything because everything has been working normally since it been there, customer said not to worry and to check it out, I called tech line and the first thing that they told me, that they don't believe the customer complain, that if this customer had an issue with the temperature that has the unit for three years, he should of called long time ago, and that he was just taking advantage of me while I was there, and we did check everything on the unit and everything checked ok, I explained that to the customer and the customer said that wasn't possible and said there is something wrong with the electronics, I explained to him, if he is comfortable I can replace the electronics and give him an estimate on that and the customer said to go ahead, I explained to the customer it was time for him to pay the service call fee, the customer said I was crazy because I haven't done anything to the unit and for me to ask him for money is unacceptable, and to get out of his house, File#. 77392231057"

"Checked unit with tech line and everything is working as it's designed, I explained to the customer on how the unit works and customer was not happy with that, so I referred the customer to contact customer service because customer said that wasn't acceptable with that that the unit gets to hot to the touch File#. 7739231494"

When calling customer in the morning she said she no longer needed service.

Will need seal system components. Gave customer a quote and he will not continue with repairs.

Replaced faulty motor and blower wheel. Unit is now working as intended no issues at this time

"Replaced faulty control assembly, all unit functions now checked ok."

hanged out comtrol checked voltage at mullion unit had voltage reset gascket unit checked out

"Replaced control assembly, operations are correct now"

Replaced bad pan and hose.

replaced shorted control board and sensor and checked operations. ck ok

"Ran diagnostics, ordering replacement fill valve assembly ; ordrng 1 W11595805 (Valve)"

"Ran diagnostics, ordering replacement control assembly ; ordrng 1 W11498190 (Control)"

"Ran diagnostics, customer advised on moisture buildup common due to ambient temp settings and adjustment of gaskets. Unit working as designed"

Found freezer door gasket pulling away from door. Put silicone on gasket and reattached gasket to door.

Found drier partially restricted and leaking. Removed and replaced drier. Recharged system and checked

Found bad compressor. Evacuated Freon. Removed and replaced compressor and drier. Recharged system and checked

"Ran diagnostics, ordering complete suspension replacement ; ordrng 1 W11130362 (Suspension)"

"Ran diagnostics, cleared off balance errors from memory reset controls and customer advised on proper weight distribution. Unit checked ok"

it was the hose loos.

unit needs high voltage repair.; ordrng 1 W11545871 (transformer) and 1 WPW10574736 (capactr-mg) and 1 W11256462 (diode) and 1 W11495561 (magnetron) and 1 W10832024 (thrmst-fix) and 1 W11707984 (fuse)

"replaced, compressor, evap, tubing and repaired factory leak. evac and recharge. unit is cooling at this time. M1BE6D1NL1.5"

Fixed wheel bracket vibrating against cabinet.

"Replaced faulty cam, actuator, and main control. All unit functions checked ok."

Fixed loose connection to control.

Replaced bad bin stat.

SR# 7739228332 order evaporator fan. ; ordrng 1 W11661931 (Evaporator fan)