"part order; ordrng 1 WPW10185982 (timer) and 1 279838 (element,heater) and 1 W10900067 (cutoff-tml)"

Upon arrival freezer door was stuck closed. After getting it to open noticed ice build. I cleared up ice to allow door to open and close I inspected door and seal is goodi explained to office staff to make sure is properly closed before walking away.

Checked unit and replaced open bake element. Ran test cycle and unit checks ok.

checked unit out ajusted door unit checked out

checked unit out cust had unit apart called whipool unit has voided warr 7739235783

Found washer with water valve turned off. Ran calibration found no issues. Unit running properly.

Replaced bad valve. ; used 1 W (Valve) from stock

when removing top cover and exposing components - diode was burnt out and not allowing unit to properly heat - replaced and tested - unit started heating as normal

replaced unit's support rollers - tested - unit working as design

replaced unit's support rollers - tested - unit working as design

Auth#A1BIQN0NL1.5 replaced bad gearcase & basket

"Recovered Freon, replaced compressor and drier, evacuated system and charged unit.; used 1 W11506635 (Comp) from stock"

Need spray arms; ordrng 1 W11101428 (Lower spray arm) and 1 W10448645 (Middle spray arm) and 4 W10195416vs

"Replaced agitator,gearcase,cam,actuator, cap and belt, operations are correct now"

Unit needs pantry door with control board and wiring harness. Estimate $737.75 customer will call if want parts replaced

Unit needs compressor ; ordrng 1 W11547313 (Compressor)

Replaced range top on range. Operations are correct now

Replaced actuator ran test all operations normal.; used 1 W11481722 (Actuator) from stock

Need to order; ordrng 1 W10609243 (Filter head)

"when arriving unit did not have a filter installed, I tested dispenser - unit has great and consistent water pressure no air in lines. The inlet valve is working letting water flow into unit properly, and through filter housing to dispenser. Customer admits to of not changed the filter for a year until he completely lose water pressure - When he removed old filter it restored proper pressure & water flow. I told customer there is where your issue is to simply change filter since the 2 components involve in proper water flow are working (inlet valve & filter housing) After my attempt to explain & break down the operation of those components customer did not seem to understand asking me to continuously explain the break down. Customer then Claims when he installed a new filter he loses water pressure 'before i can fill 1 cup of water i loose water pressure'. Even though having a new filter on hand he did not want install to show me. I quoted the customer a replacement filter housing. If the customer's claim is true, the only potential cause of issue is a block or debris build up on exit spout of filter housing, where water flowing in fine but not flow back out to dispenser with the same pressure. This is potentially caused from customer not changing filter for 1 year. ; ordrng 1 W11172791 (Filter Housing)"

"Part order for unit with correct voltage, and unit panel not responding to keys pressed.; ordrng 1 W11413567 (Panel) and 1 W11618921 (Control)"

Assisted tech; saved tckt

"Installed transformer, and control for unit thats stops mid heating cycle making crackle noises. Unit running properly."

need replacement freezer door & gasket ; ordrng 1 LW11026364 (DOR-FIP w/Gasket) and 2 8201815 (Connector)s

"The only problem that I found was turn table was not installed correctly, I fixed it and checked ok"

Could not replicate issue ran unit several times over 30 minutes. Unit didnt make the sound

Found improperly installed suspension rods. Reinstalled rods correctly. Unit is now working as intended no issues at this time

Found faulty wiring harness. Replaced harness. Unit is now working as intended no issues at this time ; used 1 W11643701 (Harness) from stock

Ordering parts; ordrng 1 W10734521 (Slider) and 1 W10754448 (Clutch)

Found long drain code. Removed obstruction from drain pump and checked operation

Found shorted relay to oven control. Removed and replaced oven control. Checked operation

Installed silicone to door gaskets and reattached gaskets to doors. Checked operation

Found shorted thermostat and inverter. Removed and replaced inverter and thermostat. Checked operation

Found ice maker not filling up with water. Removed and replaced ice maker assembly. Checked operation

Ordering parts ; ordrng 1 W10443316 (Gasket)

Need Erc and sensor ; ordrng 1 W10877013 (Board) and 1 Wp7430p044-60 and 1 W11430942 (Ui)

Found breaker tripped. Reset breakers and removed ground wire at power cord. Ran oven for thirty minutes and reinstalled ground wire. Checked operation

Check unit to find all operations working as designed on arrival there is no mechanical failure whatsoever during diagnosis. Customer was informed to keep using unit. All operations are OK.

"Checked unit to find all operating noises normal operations,,,customer insisted that she never had a rf that makes compressor noises like this one unit is ok and working as designed,,documented and referred customer to whirlpool customer care ..unit is ok"

Found unit working at design

Found different issue wire harness loose on drain pump repaired wire harness unit working OK now

Order parts and reschedule ; ordrng 1 W11550396 (Evaporator) and 1 W11547313 (Compressor)

Found different issue element support broken replace support unit OK now

Order parts and reschedule ; ordrng 1 W11482418 (Control) and 1 W11318817 (Control)

"Checked unit and fuse was out, I replaced it and checked ok; used 1 W10138793 (Fuse) from stock"

I replaced the gasket and checked ok

"Checked unit and unit is infested with roaches, so I referred the customer to contact customer service"

"unit needs water sensor, pumps and water valve replacement ; ordrng 1 wpw10485962 (Sensor) and 1 w11566406 (pump) and 1 wpw10485955 (Harns-pump) and 1 w10881366 (Valve) and 1 w11542868 (Pump)"

"Replaced terminal block ran test all operations normal.; used 1 Wp397659 (Terminal Block), and 1 279318 (TERMINAL, BRASS) from stock"

Reinstalled water line ran test all operations normal.

Installed control and water valve all test normal.00304i

Tech assist for JL

Need to order igniter W10324738; ordrng 1 W10324738 (igniter)

replaced noisy and faulty air damper and fan motor and checked operations and tempertures. all ck ok

need approval for 2x labor plus parts( different issue ref. is not cooling)order parts 3wgt; ordrng 1 W10780378 (compressor) and 1 W11087200 (invrtr-box) and 1 WPW10239732 (evaporator) and 1 w11506635 (coupling) and 1 W11089236 (cntrl-elec)

strike and catch been replaced.

part to be order. some body vent the housing underneat. but part i need is not available. on marcone.; saved tckt

"replaced trans, cap, diode, mag, and TCO. unit tested ok. W1BIU71WL2"

"my van been broke, reschedule,; saved tckt"

control b. been replaced.

"reschedule by miguel ,broken van....; saved tckt"

Upon arrival I diagnosed unit. Ran diagnostic cycle unit has multiple issues water valve is bad no water to unit. Unit kept restarting in the mid of diagnostic programing. I inspected lower motor drive system need parts order.; ordrng 1 W10625694 (Control board) and 1 W11213337 (Harness) and 1 W10734521 (Slider assembly) and 1 W10754448 (Clutch) and 1 W10754158 (Stator Motor) and 1 W11165546 (Water Valve)

"replaced evap, compressor, filter drier and diffuser - unit working as normal"

Order parts ; ordrng 1 Wp2323198 (Heater)

part to be order; ordrng 5 w11388881 (led bulb.)s

"working normal. this is 2 time i see it, but diagnostic pass , she is nice lady."

Replaced striker

Found control not working replacing part

SR#7739333505 found broken wire in cabinet. Cant repair

"Check unit to find customer has no issues with the dryers performance. The exhaust is clean. Also, the hose is clean. Technician took off back panel and lets shoot. There is nothing in between she was informed that she may have an issue with her washer not spinning out all the clothes with water, and she also stated to the technician that she uses the dryer 20 minutes. It dries her clothes but usually 60 to 70 minutes. It doesnt dry her clothes this document with Whirlpool please send her to Whirlpool. The service request is on the document pictures."

Order parts ; ordrng 1 W11608056 (Control)

Checked unit all functions tested properly unit reached 400 tested temperature with thermocouple

Check unit and found customer is thinking that the exhaust on back panel is rusting and wants it replaced. He was informed that that is considered cosmetic damages and that is out of its warranties policy. He was informed that rust is not part of a warranty. All operations are working as design. No mechanical failure nor malfunctions unit is OK.

Need to order W11675186; ordrng 1 W11675186 (control manager)

"Check unit to find all operations working as designed on arrival informed customer that he is overloading the unit and he is using too much soap, not allowing the unit to work as designed informed him that he cannot wash no more blankets because of capacity if he wants to wash his blankets, he was informed that he hast to take that to the Washateria The machine is not engineered to wash blankets exceeds the limit. Unit is OK."

Reconnected frontvoanel .Reset the system and checked all function

Replace both hot and cold water valve unit is OK

"replaced trans, mag, cap, diode, TCO, control, and bulb. unit tested ok."

"Checked unit and evaporator on the fresh food is full of condensation, the customer is going to defrost the unit to see if that solves the problem, if not customer is going to call us back; ordrng 1 W11395639 (Cover) and 1 W11314429 (UI) and 1 W11533212 (Control)"

"Checked unit and motor bracket was loose, I fixed it and checked ok"

"Checked unit with tech line and everything was working as it's designed, the problem is electrical from the house, so I advised the customer to get an electrician to fix thatFile#7739335858"

checked and push button is for sound all function ok

customer has a roach infestation that has caused control and panel to go out cant repaire do to roach infestation

checkecd and ajusted setting and recalbrated unit

checked and door flpa was good didnt find any leaks

leaking pump and motor; ordrng 1 w11613479 (pump&motor)

leaking water tube; ordrng 1 12961401 (tube w/waterline)

replaced pump

bad control and cam dl auth# is w1bisy0n1.5; ordrng 1 w11603810 (control) and 1 W10721967 (drive pulley)

"part to be order,; ordrng 1 w11662107 (difuser) and 1 w10872558 (feed tube) and 1 w11545334 (manifold) and 1 w11679656 (diverter cover)"

reschedule by Miguel....; saved tckt

checked unit out unit has venting problom cust to get with builder

"Check unit to find all operations working as designed customer was informed by technician that she is smelling burn combustion dealing with mixed paint in the air of a new build. All operations are working as designed, and there is no form of gas leaking unit is OK"

Need to reorder defective compressor w11107278; ordrng 1 W11107278 (compressor)

"Need to order condenser 2313624; ordrng 1 2313624 (condenser), states that autho needed"

Replaced control

"Ran diagnostics, customer advised on additional issues with controls. No further work approved at this time. Closing ticket"

Replaced faulty freezer door in unit. Documented issues with tech line. Ordering replacement refrigerator door; ordrng 1 LW10912110 (Door)

Quoted Customer LABOR $249.95 -162.32 + TAX=; O-emld tckt

warranty company declined repair.